Dansons, the parent company of Pit Boss, is being awarded a Bronze Stevie Award for Sales and Customer Service in the Contact Center of the Year Category. The Stevie Awards began in 2002 and were created to recognize the achievements and positive contributions of businesses and working professionals.
The US based Danson’s Care Team has seen rapid growth, to match their business. From inception in 2017 with 12 customer experts, they have since expanded to nearly 100.
As the industry has grown so has demand for support. We have attacked that need head on to provide a world-class customer experience. We realized the customer experience was vital during our highest period of growth and we needed to improve process across our Care team.
Vice President of Customer Care Matt Greene
Our Care team on the phone with our customers every day are living our Dansons values in every interaction, working diligently to get our customer issues handled quickly and efficiently. Every interaction matters and being the voice of the customer is important for us to continue to learn and grow. We’re blessed to have a team in Care that goes the extra mile to ensure our customers are cooking for their families as soon as possible!
Dansons COO, Jordan Thiessen
The team was honored during a virtual awards ceremony on May 11th.